Policies, Shipping & Important Info

Disclaimer

• Information given is based on traditional and Western Herbalism and is complementary to any other medical or holistic treatment and does not replace medical advice.​
  
• ​It is you responsibility to stop taking any herbal product or supplement recommendation if you are feeling any serious side effects (dizziness, allergic reaction, nausea, increased heart rate, double vision, increased blood pressure) and contact both your emergency health care provider and Asia Mann. 
• You have the right to refuse and stop any herbal or lifestyle recommendations and products at any given time.
• It is your responsibility to consult and disclose with a health care provider that you are taking any herbs especially when adding new medications.
• It is your responsibility to notify us of any allergies or health concerns, including other medications, before ordering a product, or taking any herbs.
• Always read and understand warnings and contraindications and follow instructions on the label before using.
• Asia Mann Wellness. including their owners, partners, employees, volunteers, independent contractors and site property owners shall not be held responsible for any damages to property or for any adverse physical effects, including injury or bodily harm, caused by insufficient knowledge or the improper use of a product.  
• Prices and shipping may change without notice and custom herbal products are subject to change from standard pricing especially when expensive/endangered herbs are used.
• Some herbs are legally restricted and can have serious consequences, including fatality, if taken incorrectly. It is your responsibility to follow the instructions on any herbal products and only take the suggested amount or less unless advised by a trained professional within herbal medicine.
• ​There may be enough herbal product to seriously harm a child or result in toxicity. It is your responsibility to keep any herbal products in a safe place away from children and adolescents. 

Return Policy

CUSTOM PRODUCTS
Custom products are made for you and are final sale. If you experience any adverse effects discontinue use and contact us right away.

IN-PERSON EXCHANGE POLICY
We strive to create products that you love – so if you are not thrilled with your products or you have any concerns we would be happy to help. Please find us in person or contact us for an exchange and to express any concerns within 14 days of the original purchase.

ON-LINE EXCHANGE POLICY
We understand that with online orders the opportunity to handle the products and get the full ALKIMË HERBALS experience is missed. We try our very best to ensure that you understand how to use your product by providing you with a full list of ingredients in our product descriptions. If you are not happy with your product, please contact us within 14 days of delivery and we will exchange all products, excluding herbal teas, smoke blends, edible products, or used products. 
Please note: ALKIMË HERBALS is not responsible for shipping fees associated with the return and original shipping/handling costs are non-refundable. We recommend using a tracking number and ensuring your parcel has insurance in case of loss or damage.

OTHER CIRCUMSTANCES & CONSIDERATIONS

• Returns will be accepted only from the original purchaser. ALKIMË HERBALS cannot offer returns on products that were the result of purchases from a re-sale or from a distributor/partner.
• Return products must be received and accounted for before credit notes or replacements can be sent out. Replacements or credit notes will be issued within 10 calendar days.
• Original shipping and handling costs are non-refundable.

Cancellations & Late Policy 

We recommend arriving 15 minutes early to complete your intake form and have a cup of tea for in-person events and custom sessions. If you arrive late, your service will be shortened. ​ Full service charge is due for cancellations or no shows of services within 48-hours of expected time. Please reach out in unforeseen circumstances and COVID related matters. 

Course and workshop cancelations result in a credit to be used at a later date.